Privacy Policy

This Privacy Policy explains how Cab Istanbul Tourism Travel Agency, operated by HRH Lucky Tourism Limited Company, collects, processes, stores, and protects personal data provided by users and customers through www.cabistanbul.com and related services.

At Cab Istanbul, we highly value the privacy and security of our customers' personal information. By using our website or making a reservation, users are deemed to have accepted the terms outlined in this Privacy Policy.

In order to provide our transportation and reservation services, we may collect the following information:

• Full name
• Phone number
• Email address
• Flight details
• Hotel and address information
• Pickup and drop-off locations
• Passenger count
• Vehicle preferences
• IP address
• Browser and device information
• Reservation and transaction details

This information is collected solely for operational, legal, customer service, and security purposes.

Collected personal data may be used for the following purposes:

• Creating and managing reservations
• Organizing drivers and transportation services
• Customer communication and support
• Operational coordination
• Sending SMS, email, or phone notifications
• Fulfilling legal obligations
• Fraud prevention and security monitoring
• Improving service quality and customer experience

In accordance with Turkish transportation regulations, D2 authorization requirements, TÜRSAB regulations, and the Ministry of Transport and Infrastructure legislation, passenger information may be reported to the U-ETDS system when legally required.

Such data sharing is conducted strictly within the scope of official legal obligations.

Cab Istanbul does not share customer information with municipalities or unrelated third parties.

In order to provide transportation services efficiently, certain customer information may be shared with assigned drivers, operational teams, or contracted transportation partners.

Shared information may include:

• Passenger name
• Phone number
• Reservation details
• Flight information
• Hotel or address details
• Vehicle and trip information

These data transfers are carried out solely for operational service fulfillment purposes.

Operational communication may also take place through WhatsApp, phone calls, or email when necessary.

• 6.1Cab Istanbul does not store customers' credit card information within its own systems.
• 6.2All payment transactions are processed securely through encrypted bank virtual POS systems and authorized payment infrastructures.
• 6.3Credit card information is processed directly by the relevant payment provider and is neither viewed nor stored by our company systems.
• 6.4For security reasons, customers may be required to re-enter payment details for each new reservation.

Customers may be contacted through the following communication channels during reservation and operational processes:

• Phone calls
• SMS messages
• Email
• WhatsApp

These communications may include:

• Reservation confirmations
• Driver information
• Operational updates
• Pickup coordination
• Customer support assistance

Cab Istanbul may use technical cookies to improve website functionality, enhance user experience, and maintain security.

In addition, the following services may be implemented in the future:

• Google Analytics
• Meta Pixel
• Google reCAPTCHA

These technologies may be used for traffic analysis, fraud prevention, security verification, and improving website performance.

Reservation and customer records may be stored for legal, operational, and accounting purposes.

Cab Istanbul generally retains reservation-related records for up to 3 years.

After the applicable retention period expires, personal data may be deleted or anonymized.

Cab Istanbul takes reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, disclosure, or loss.

Security procedures are continuously reviewed and improved to maintain data protection standards.

Some website infrastructure and technical data may be hosted on servers located outside Türkiye.

All data is handled in accordance with applicable international security standards and reasonable protection measures.

Users may have the right to:

• Request information regarding their personal data
• Access stored personal information
• Request correction of inaccurate data
• Request deletion of personal data where legally applicable
• Object to certain processing activities

Requests related to personal data may be submitted through our contact channels.

Cab Istanbul reserves the right to update or modify this Privacy Policy when necessary.

Updated versions become effective immediately upon publication on our website.

For questions, requests, or concerns regarding this Privacy Policy, please contact:

HRH Lucky Tourism Limited Company
Cab Istanbul Tourism Travel Agency

Email: info@cabistanbul.com
Website: https://www.cabistanbul.com