Guide to Avoiding Taxi Scams in Istanbul/Turkey

Deceptive Routing Practices by Taxi Drivers

One notorious practice that occurs in the taxi industry worldwide, and is unfortunately no stranger to Istanbul, Turkey, involves taxi drivers taking unnecessarily longer routes to increase fares. These unscrupulous drivers may deliberately opt for a lengthier journey around the neighborhood or destination you wish to reach. If you happen to be familiar with the route, they might employ excuses like heavy traffic on the usual road or feign being lost, all while diverting you along a less direct path. Beware of this common tactic employed by some taxi drivers.

Finding a Solution

If you are unfamiliar with the local routes and destinations or do not speak Turkish, your options to counter this practice may seem limited. Fortunately, technology comes to the rescue. The Google Maps application can be an invaluable tool in helping you identify the shortest and most efficient route to your destination. Simply input your starting point and select your destination within the app. By choosing the car navigation option, it will provide you with clear, step-by-step directions. You can also use non-verbal cues to guide the driver if language barriers exist, such as pointing in the desired direction to ensure you stay on the correct path.

A Real-Life Example from Istanbul

In February 2018, a disturbing incident unfolded in Istanbul that shed light on the issue of taxi fraud. Prosecutors in Istanbul pursued a case against a taxi driver who had taken advantage of a Saudi tourist by significantly extending the journey to the airport, resulting in an exorbitant fare. The driver was charged with "severe fraud against a tourist."

The journey was supposed to be a straightforward trip from Kadıköy, situated on the Asian side of Istanbul, to Sabiha Airport, also located on the Asian side. However, the taxi driver took a detour across the Bosphorus to the European side via the third bridge before ultimately returning the passenger to the Asian side. This diversion caused the tourist to miss their flight entirely. Frustrated and feeling cheated, the tourist reported the incident to the police, leading to legal action and the sentencing of the taxi driver for his fraudulent actions.

Suggested Price Instead of Using the Meter

The Fraudulent Practice: Upon entering a taxi, some drivers may suggest a fixed fare for your destination instead of using the meter. They might propose an amount, say 100 Turkish Lira (TRY), and claim they'll take you there for only 50 TRY, presenting this as a money-saving alternative to the metered fare. This practice is particularly common among female passengers.

The Solution: Always insist on using the taxi meter! If the driver refuses to use the meter, consider exiting the taxi. In cases where the taxi lacks a functioning meter, be aware that it's not a legitimate taxi. Also, be cautious of drivers who claim the meter suddenly malfunctioned halfway through the journey and demand a higher fare. If this happens, suggest stopping near a police vehicle, and the driver is unlikely to argue further. In such situations, exiting the taxi and finding another one is a valid option. It's worth noting that considering a fixed fare without the meter is acceptable only when you are familiar with the route and expected fare, ensuring you're getting a fair deal.

High Fees on the Trip

The Fraudulent Practice: In some instances, a taxi driver may continue the previous fare from their last passenger instead of resetting the meter when you enter the taxi. This can result in higher costs for your trip, as the meter may start from a previous value, especially if the previous passenger had a long journey.

The Solution: Be vigilant and closely observe the meter, especially the numbers in the mirror. Ensure that the first digit reads '4' and the second digit reads '1' when you enter the taxi. This signifies that the meter has been reset to its starting point, which is typically 13 TRY, and will calculate the fare based on the distance traveled from that point.

General Tips for Taxi Riders in Istanbul, Turkey

• Always pay in Turkish Lira and refuse to pay in any other currency, as you may be offered unfavorable exchange rates.
• Be prepared for an adventurous driving style by taxi drivers and always wear your seatbelt for safety.
• Avoid opening your wallet inside the taxi, as some drivers may try to manipulate your payment.
• In cases of rude or disrespectful behavior by a taxi driver, do not hesitate to exit the vehicle immediately and note the car's number. Report any issues to your hotel and consider contacting the police at 153. It is in the city's best interest to maintain a positive image as a welcoming and tourist-friendly destination, and your complaints can make a difference.

Here are some possible taxi driver scams to watch out for!

Longer Routes: As mentioned earlier, some taxi drivers may take unnecessarily longer routes to your destination to increase the fare. They might claim that the usual route is congested or closed.

Broken Meter: A driver may insist that the taxi meter is broken and demand a flat fee that is higher than the actual fare. They might even have a rigged meter that displays a higher fare.

Overcharging: Drivers may overcharge by not resetting the meter from the previous trip, starting your fare from a higher point, or inflating the price based on the time of day, luggage, or number of passengers.

Fake Bills: Upon receiving payment, a driver might claim that the money you handed them is counterfeit and demand additional payment. To avoid this, always exchange currency at a reputable exchange office before your ride.

Unofficial Taxis: Beware of unlicensed or unofficial taxis that might approach you at the airport or tourist spots. Always use licensed, well-marked taxis from official taxi stands.

No Change: Some drivers may claim not to have change for the fare you provided, hoping that you'll let them keep the difference. Carry smaller denominations of local currency to avoid this.

High Airport Surcharge: At airports, drivers may add an excessive surcharge to the fare, especially when they know you're a tourist. Confirm the standard rates at the airport information desk.

Switching Currency: If you're paying in foreign currency, double-check the exchange rate to ensure you're not being shortchanged.

Distracting Tactics: A driver might use various tactics to distract you, such as engaging in conversation or pointing out an interesting sight. During this distraction, they may manipulate the meter or make you overlook details on the fare.

Fake ID: Some unscrupulous individuals might pose as licensed taxi drivers but lack proper identification. Always check for the driver's ID and verify it matches the vehicle and license.

To protect yourself from these scams, it's advisable to research common scams in the area you're visiting, use reputable taxi companies, insist on using the meter, carry small bills, and be aware of the typical fares for your route. Additionally, consider using reputable ride-sharing apps when available, as they often provide more transparent pricing and safety features.

When it comes to using taxis in Istanbul, here are some essential tips to ensure a smooth and honest ride, along with steps to take if you encounter issues with a taxi driver:

Request a Taxi from Your Hotel: To have a point of contact for complaints, consider having your hotel call a taxi from a local taxi stand. Additionally, inquire at the hotel about the estimated fare for your destination.

Record the License Number: Before stepping into a taxi, make a note of the taxi's license number. You can find this number on the license plates at the front and rear of the vehicle, as well as on both side doors and the roof.

Monitor the Meter: Keep an eye on the taxi meter during your journey, especially as you approach your destination. When paying the fare, verbally confirm the amount with the driver while making eye contact to ensure clarity. For instance, say, "Twenty liras!" and observe the driver's actions when you hand over the money.

Airport Caution: At airports or transport terminals, exercise caution when it comes to your luggage. Ensure you are aware of what service providers will do with your belongings before entrusting them.

Consider Private Transfers: For airport transfers, consider using Cab İstanbul's private transfer service, available in comfortable Mercedes-Benz minivans. Although it may cost around 40% more than a regular taxi, it provides a pleasant, safe, and assured experience, potentially saving you money compared to dealing with an overcharging taxi driver.

Choose a Different District: If you're in the Sultanahmet area, consider walking or taking the tram to another district like Sirkeci or Eminönü before hailing a taxi. Taxi drivers in these areas are known to be less prone to cheating.

Opt for Public Transport: Explore Istanbul's extensive public transport options, including trams, the Metro, buses, Tünel, Füniküler, Sea Bus, and ferryboats. In many cases, public transport can be quicker and more cost-effective than a taxi, especially given Istanbul's heavy traffic.

Consider Uber: Since March 2023, luxury Uber taxis have become more widely available, offering another reliable alternative to traditional taxis.

Filing a Complaint: If you encounter an issue with a taxi driver, take the following steps to file a complaint:

• Note the license plate number, date, time, and location of the incident.
• Describe the incident in detail.
• Contact the Istanbul Public Transport Services Directorate to report the issue.

By following these guidelines and staying informed, you can enjoy a hassle-free and secure taxi experience while exploring the beautiful city of Istanbul.