Essential Instructions for Online Airport Transfer Bookings

Common Mistakes in Online Airport Transfer Bookings:

Choosing "Istanbul, Turkey" over "Istanbul Airport" as the starting point. Inputting "Saw Airport Transfer" instead of "Sabiha Gokcen Airport (Sabiha Gokcen Havalimani)" as the starting point. Submitting the name of a district or region rather than a full address (examples include Esenyurt, Beylikdüzü, Beşiktaş, Beyoğlu, and Sarıyer).

How to Schedule Your Airport Transfer in Istanbul?

To schedule, enter your transfer dates and number of passengers in the search bar. You'll then see various transfer options. State any specific requirements, such as pets, additional luggage, wheelchair necessities, or extra stops in the description field.

Why Does the System Show a City Address When I Select Istanbul Airport?

Ensure to accurately fill in the booking form. When specifying the Airport or Hotel name instead of the address, select the correct one from the dropdown menu.

How Many Suitcases Can Your Vehicles Carry?

Typically, our airport transfer vehicles can accommodate up to six suitcases. Not informing us about additional baggage, child seats, wheelchairs, or ski equipment may lead to disruptions for which you'll be responsible.

What's the Waiting Time at the Airport?

We offer 60 minutes of complimentary waiting time for airport transfers and 15 minutes for transfers starting from other locations or hotels, given there are no previous changes. Flight cancellations or changes informed at least 3 hours in advance will not incur any additional costs.

How Much Discount Do I Get For Return Transfers?

Returning to the airport? We offer a 10% discount on return transfers to Sabiha Gokcen Airport and Istanbul New Airport.

What Are the Payment Options for My Airport Transfer?

You can either use a 3-D secure payment while booking or opt to pay upon arrival. Please note that during peak seasons, we recommend paying online (at least a little in advance) to secure your transfer.

Will I Receive a Receipt for My Airport Transfer Booking and Payment?

Upon confirmation, you will receive an email with all the important details about your Cab Istanbul private transfers, including a receipt.

When Will I Receive My Driver's Details for My Airport Transfer?

Upon confirmation, you will receive an email with all the important details, including your driver's contact information. Upon arrival in Istanbul, a team member will greet you holding a sign with your name.

Does Cab Istanbul Offer Shuttle Buses for My Airport Transfer?

No, Cab Istanbul only provides exclusive private transfer services.

Do You Suggest Shuttle Buses Transfers?

Shuttle buses can be economical for up to two passengers but require sharing the journey with others and making multiple stops. Additionally, shuttle passengers might have to wait for up to an hour due to varying flight arrival times.

Why Choose Private Transfers?

By choosing our private transfers, you'll travel directly to your destination with only your party. Despite the quality of our services, our prices remain competitive. With our VIP transfer service, your driver and vehicle will be ready upon your arrival at the airport.

How Much Luggage Can I Bring in a VIP Airport Transfer Vehicle?

In a private airport transfer vehicle, four pieces of luggage are ideal. If you have more, please inform us so we can assign an appropriate vehicle. Check beforehand to ensure your transfer vehicle can carry all your luggage.

What Should I Do Upon Arrival at Istanbul Airport?

Upon landing at Istanbul Airport, proceed to the exit gate, which will be designated as your meeting point. You'll find your driver there. Pickup details might vary between airports, so follow the instructions provided to you before your trip. 

Where Can I Find My Driver?

If you can't locate your driver at the designated meeting area, look for a sign bearing your name or the Cab Istanbul logo. If you're still having trouble, call +905425795656 right away and we'll promptly assist you.

What If my flight Delayed?

We understand flight or luggage delays can occur. In such cases, your driver will wait for up to 60 minutes past your scheduled pickup time. Please notify us as soon as possible if you anticipate being delayed, allowing us to arrange an alternative transfer if necessary. Delays exceeding 60 minutes might require a substitute driver, so it's important to keep us informed. For delays over three hours, you'll need to reorganize your transfers.

What is Estimating Times to arrive my adres/hotel ?

Whether you have a connecting flight from Sabiha Gokcen Airport, a crucial meeting in the city center, an intercity VIP transfer, or political commitments in Ankara, we can estimate your journey duration. Enter your destination in the Cab Istanbul Transfer box above. Our system will calculate the distance, traffic, and estimated arrival time.

How İ will meet my Airport transfer vehice for return?

For Istanbul Airport transfers, your previously informed driver will arrive at your accommodation at the designated time. Please be ready 10 minutes prior to departure.

What happens if my flight is cancelled?

If your flight is cancelled, please inform us as soon as possible. We can reschedule your airport transfer for your new flight time without any additional costs, as long as we're informed at least 3 hours in advance.

Can I make a last-minute booking?

We accept last-minute bookings, however, we strongly recommend booking your airport transfer at least 24 hours in advance to ensure availability and to avoid any potential issues.

What if I have a lot of luggage?

Our transfer vehicles usually accommodate up to six suitcases. If you have more luggage, please notify us in advance so we can arrange a suitable vehicle. Remember, failing to inform us may cause disruptions.

Do you provide child seats?

Yes, we provide child seats on request. Please mention this requirement in the description section of your booking form.

Is it possible to make stops along the way to my destination?

Yes, we can accommodate additional stops along the way to your destination. However, please inform us of these stops at least two hours in advance of your scheduled transfer.

Do you provide transfers to other cities?

Yes, we provide intercity VIP transfers. Please provide us with your destination details during the booking process, and we'll arrange your transfer accordingly.

Are your transfer services available 24/7?

Yes, our airport transfer services are available 24 hours a day, 7 days a week.

Can I smoke in the transfer vehicle?

No, all our transfer vehicles are non-smoking for the comfort and safety of all passengers.

Can I bring my pet with me?

Yes, you can bring your pet, but please inform us in advance. Remember to carry suitable carriers or boxes for your pet during the transfer.

Are your drivers English-speaking?

Yes, all our drivers can communicate effectively in English to ensure smooth coordination during your transfer.

Do you offer group transfers?

Yes, we can arrange transfers for large groups. Please provide us with the group details during the booking process to ensure we can accommodate everyone comfortably

Is there a limit to how many people can be in a single booking?

Not at all. From individual travelers to larger groups, our airport transfers can cater to a wide variety of passenger counts. Just remember to clearly specify the number of passengers when booking to ensure a comfortable and seamless ride.

Are your drivers both licensed and experienced?

Indeed, all our drivers are not just licensed but also boast considerable experience to provide you with the finest airport transfer experience. They have extensive knowledge of local routes and traffic patterns, ensuring a smooth journey.

Do you provide vehicles that are accessible to wheelchairs?

Certainly, we do offer transfers accessible to wheelchairs. It's important to mention this requirement when booking and to get in touch with us via WhatsApp to confirm that the right vehicle is allocated for your journey.

How will I locate my driver at the airport?

Your driver will be at the specified meeting point at the airport, holding a sign that features your name or the Cab Istanbul logo. If you face any difficulty in finding your driver, simply give us a call and we'll assist you right away.

Is it required to tip the driver?

Tipping is entirely optional but certainly appreciated. If you are satisfied with the airport transfer service, feel free to tip the driver.

Do I need to confirm my reservation?

No, once you've received a confirmation email for your booking, your airport transfer is confirmed. There's no need for reconfirmation.

Am I allowed to change my booking?

Yes, you can modify your booking details. Please notify us about any changes a minimum of 3 hours prior to your scheduled pickup to avoid any inconveniences.

What is your policy for cancellations?

For a full refund, you must cancel at least 12 hours ahead of your scheduled airport transfer. Any cancellations made less than 12 hours before pickup may incur a cancellation fee.

What if I accidentally left something in the vehicle?

In case you've forgotten an item in one of our transfer vehicles, please get in touch with us as quickly as possible. We'll do our utmost to help you recover your belongings.

Note: During reservation, inform us at least two hours in advance about changes to your return transfer from the airport, extra luggage, or any stops you need to make en route.