İstanbul Airport Transfers FAQs

1. ❓ Are tolls and bridge fees included in the Istanbul to Bursa transfer prices?

No, tolls and bridge fees are not included in the prices shown on our website. These charges are added separately during the journey, depending on the selected route.

🔸 Sabiha Gökçen Airport → Bursa: This route typically uses the Osmangazi Bridge and motorway, with additional costs of approximately $75 USD.

🔸 Istanbul Airport (IST) → Bursa: This route includes the Yavuz Sultan Selim Bridge, Osmangazi Bridge, and toll roads, with extra charges around $100 USD.

All toll fees are clearly communicated in advance, and pricing is fully transparent. Our goal is to provide a reliable and hassle-free service without unexpected costs.

1. ❓ How much does an Istanbul Airport transfer cost?

Transfer prices vary depending on a few key factors:

🔸 Distance: The most important factor is the distance between pickup and drop-off locations.
🔹 Example: A standard transfer from Istanbul Airport to Taksim in a Mercedes Vito-type vehicle typically costs $60–$65 USD.

🔸 Vehicle Type: The segment or class of the vehicle directly affects pricing.
🔹 Example: A VIP vehicle on the same route may cost between $70–$90 USD due to added comfort and luxury features.

1. ❓ Is advance booking required for airport transfers?

Yes, our airport transfer service requires advance booking to ensure a smooth and planned experience.

🛡️ All transfers are carried out with licensed vehicles and professional drivers, authorised by the Ministry of Transport, Ministry of Culture & Tourism, and local municipalities.

All passengers are officially registered through the Turkish government’s e-Devlet system, ensuring legal protection and travel insurance. This provides a safe and secure experience for every guest.

1. ❓ What are the most common mistakes in online transfer bookings?

When booking online, users sometimes make the following errors:

🔸 Incorrect Departure Point: Istanbul has multiple airports, so it's important to select the correct one.
✔️ Instead of using generic terms like "Istanbul" or "Turkey", choose precise names such as "Istanbul Airport (IST)" or "Sabiha Gökçen Airport (SAW)".

🔸 Misspelling the Airport Name: Typos or incorrect abbreviations are common.
❌ For example: writing “Saw Airport Transfer” instead of the correct name: Sabiha Gökçen Airport.
❗Also note that “Ataturk Airport” is no longer operational.

1. ❓ How long does it take to reach the city centre from the airport?

The journey duration depends on which airport you're using, traffic conditions, and weather.

Average travel times are:

🔸 Taksim: ~55 minutes
🔸 Beşiktaş: ~60 minutes
🔸 Sultanahmet: ~75 minutes

🚦 What affects travel time?
– Istanbul traffic levels
– Weather conditions
– Chosen route and time of day

1. ❓ Where do I meet my driver at Istanbul Airport?

🔸 For International Arrivals: After collecting your luggage, please proceed to Exit Gate 14.
Your driver will be waiting with a name sign at this gate.

🔸 For Domestic Arrivals: For domestic flights, the meeting point is Exit Gate 8, where your driver will greet you with a sign displaying your name.

1. ❓ How many luggage can fit your transfer vehicles?

Our standard transfer vehicles typically accommodate up to 6 pieces of luggage.
If you have extra bags or bulky items, please let us know during booking so we can arrange a larger vehicle or additional storage.
Ensuring your comfort and satisfaction is our top priority.

1. ❓ Do you offer 24/7 airport transfer service?

Yes, our Istanbul airport transfer service operates 24/7, every day of the week.
Whether your flight arrives late at night or early in the morning, we guarantee a safe and reliable service. We're always ready to assist you.

1. ❓ Can I book a last-minute airport transfer?

Yes, at Cab Istanbul, we do our best to accommodate last-minute bookings.
However, to ensure smooth service and maximum satisfaction, we recommend booking at least 24 hours in advance.
We remain ready to assist in urgent situations as well.

1. ❓ How can I benefit from discounted airport transfers?

We offer a 10% discount on return transfers and, whenever possible, assign the same driver for your return journey.
This provides both a cost advantage and a comfortable experience with a familiar face.

1. ❓ What is your free waiting time for airport transfers?

We offer:
✈️ 40 minutes of free waiting for international flights
🛄 20 minutes for domestic arrivals
📍 For return transfers, your driver will arrive at the pickup location at the scheduled time and wait up to 10 minutes for free.
If there's a delay, feel free to contact your driver to request additional time.
Your comfort and convenience always come first.

1. ❓ What should I do if I forget an item in the transfer vehicle?

No worries. If you’ve left something behind, please contact us immediately at +90 542 579 56 56.
Our customer service team will assist you in locating and returning your lost item as quickly as possible.

1. ❓ What is your airport transfer cancellation and change policy?

You can modify or cancel your booking within a suitable time frame.
🔄 Please make change requests at least 3 hours in advance
❌ Cancellations must be made at least 24 hours prior to your transfer.
⏳ Cancellations made less than 24 hours before the trip are non-refundable.
We follow these policies to ensure reliable service and customer satisfaction.

1. ❓ Will my driver be waiting when I arrive at the airport?

Yes, your driver will be ready and waiting at the designated meeting point, based on your flight arrival time.
✈️ We offer 60 minutes of free waiting for airport pickups.
If there’s an unexpected delay, the driver may continue waiting or we’ll assign the next available vehicle.
Your journey is pre-planned for maximum convenience.

1. ❓ What are the payment options for airport transfers?

We offer a wide range of payment options:
💳 Visa, Mastercard, Amex, and cryptocurrency are accepted.
You can pay during booking or upon arrival—whichever suits you best.
We aim to provide flexible and secure payment solutions.

1. ❓ How will I find my driver at the airport?

Once your booking is confirmed, we’ll send you an email with all details, including:
🕓 Driver contact info,
🪧 Meeting point (with exit gate number)
📍 24 hours before your arrival, you'll receive a reminder with updated details.
At the airport, your driver will greet you with a name sign, ensuring a smooth and easy meeting experience.

1. ❓ Which vehicle should I choose if I have extra luggage?

Our standard vehicles hold approximately 4 large suitcases + 3 carry-ons.
🚌 For more luggage, consider our larger vans such as the Mercedes Sprinter or Volkswagen Crafter.
📦 If you have extra-large or numerous bags, an additional vehicle might be necessary.
🔔 Please specify your luggage size and quantity during booking so we can assign the most suitable vehicle.

1. ❓ What’s the difference between VIP and standard transfers?

Vehicle Type: VIP transfers offer luxury interiors, leather seats, climate control, and extra space.
Standard transfers are more practical and budget-friendly.

👨‍✈️ Service Level: VIP transfers include personalised service with a dedicated chauffeur.
Standard transfers provide essential, efficient transport.

🧳 Luggage: VIP vehicles may have limited luggage space, while standard ones often carry more bags.

🥂 Amenities: VIP options often include complimentary drinks or snacks. Standard vehicles may not offer extras or may charge additional fees.

💰 Price: VIP services are more expensive but offer exclusive comfort.
Standard services are economical and ideal for basic needs.

🔎 Choose based on your budget and travel expectations—whether you want luxury or practicality.

1. ❓ Are tolls, bridges, and tunnel fees included in the airport transfer price?

Most tolls, bridges, and tunnels are not included in standard transfer pricing.
🛣️ For example, Yavuz Sultan Selim Bridge and Marmaray Tunnel are subject to additional charges.
📍 These fees vary depending on the route and distance.
📞 Please contact Cab Istanbul during booking for a precise quote.
🎯 We ensure transparent pricing—no hidden costs, just smooth travel.

1. ❓ Do you offer shuttle or shared transfer services?

No, Cab Istanbul only provides private transfers.
🚘 Our services are designed for individuals or groups, offering direct and uninterrupted transport.
🕒 This means no waiting, no multiple stops—just a quick and comfortable journey.
While some companies may offer shared options, we focus on privacy and convenience.

1. ❓ Do your vehicles have child seats?

🧒 Yes, child or infant seats can be provided upon request for an extra fee.
🚗 They are not standard in all vehicles, so please mention your need during booking.
👶 We prioritise child safety and comfort, and ensure proper seating is arranged in advance.

1. ❓ Do you have wheelchair-accessible transfer vehicles?

♿ Yes, Cab Istanbul offers wheelchair-accessible vehicles, available through manual booking via phone, email, or WhatsApp.
🚐 These vehicles are specially equipped for accessibility and comfort.
📌 Please indicate this need during reservation so we can assign the right vehicle.
📱 For more information or to book, feel free to contact us via WhatsApp.